1 reviews | Active since Jun 2016
False advertising?
<p>Yesterday i did my upgrade online and was told i would be given a call back, on witch i did my upgrade telephonicaly, on their website they had a deal with the Sony Experia Z5 including a smart band, witch is what i requested, at the end of the call i was told this is not available anymore and i would be given 10gb of data... i steamed on this a bit and desided to call them and ask for an explanation, I was tols that this deal is only for online and not telephoncal deals, Witch i was not informed about when i did the upgrade yesterday, and seeing as i did everything online and was then called back i was also not informed that this is a different way of doing it... This should be advised when they call you and not only being told its not available anymore, today when i called in the service was poor and the consultant was not helpfull at all only keep on telli9ng me tha same thing over and over again stating i did not do it online but telephonicaly and the deals differ from online and tepehonicaly, in my call i even stated that i wanted the deal with the Sony experia Z WITH THE SMART BAND as i saw it online. this is false advertising as I see it. I want some feedback on this as I feel cheated and i am extremely unhappy with the service that I recieved. I will definitaly be moving away from Vodacom as a result of this, unfortunately i will now have to wait another 2 years to do so.</p> <p> </p> <p>Realy disapointed Vodacom</p>
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A consultant will review make contact with you to assist.
Kindest Regards
Consumer Website Team
To add to the above mentioned frustration now i was tokld that i will not be recieving my phone today. they could not even provide me with a tracking number.... what happened to next day delivery as advertised, order placed on friday now it is monday, i know it is the next working day, now im told it is 3 to 5 working days. if that phone is not in my hand before 17:00 i will cancel this upgrade for 2 reasons now. I dont even care about cancelation fees, I am fuming mad. THIS IS THE WORST SERVICE EVER, complete incompetence and fals advertising and lies. THANK YOU FOR NOTHING VODACOM
To add to the above mentioned frustration now i was tokld that i will not be recieving my phone today. they could not even provide me with a tracking number.... what happened to next day delivery as advertised, order placed on friday now it is monday, i know it is the next working day, now im told it is 3 to 5 working days. if that phone is not in my hand before 17:00 i will cancel this upgrade for 2 reasons now. I dont even care about cancelation fees, I am fuming mad. THIS IS THE WORST SERVICE EVER, complete incompetence and fals advertising and lies. THANK YOU FOR NOTHING VODACOM
