False Advertising

On 30th September 2023 I went into your Vodacom 4 u store at Pavillion Shopping Centre ( the one below Centre Court) to upgrade one of contracts which was due...Upon arrival we where greeted with friendly staff and one of your consultants named Nkosi assisted me.. I told him I was interested in a Samsung A54 5g but importantly the Glnew Galaxy watch after going through the package that suited me we decided on one and i asked him if I had to add a smart watch which watch can i have . He PROCEEDED to tell me the Samsung Galaxy WATCH 6 CLASSIC can be added with my new upgraded even asked my husband to go and see the watch as they have it on display... We were really happy with the package and preceeded to go ahead with the upgrade... Bare in mind I'm a loyal customer and i have gotten 4 contracts with Vodacom and always received the best service from your other store in Pavilion... I have made it really clear with Nkosi that I honestly just wanted the watch because it's the newest version as I already have the galaxy watch 4..He assured me numerous times that this was te latest and I would be given the Classic 6.... To my surprise when I got home and unpacked my watch it was the Galaxy watch 6 Bluetooth....I called immediately called your store on the Sunday morning and spoke to 2 different employees as Nkoso was off...I received absolutely no feed back until I called again on Tuesday 3rd October and explained to Nkosi he insisted that the Galaxy 6 classic was not part of my package...Now I would like to know if I was shown a product in store and paid for that particular product and given a different product is that not False advertising?? .... The after service I'm receiving from your store is absolutely non existing...I called Nkosi 2 weeks later and he said he sent an email to head office as they have stock but later on that day my husband called the store to find out out if he can take out a new contract with a S22 and watch 6 classic Suddenly there was stock.... Please advise because I will take this matter forward for false advertising... I'm really disappointed because I could have easily cancell3s this contract and went with another service provider...