False advertising

I pre-ordered the Samsung S7. I received a return call and gave my details, the consultant advised my details/account has been moved to some \new system\" and they cant assist me. <br> <br> What i would like to know is what is the point of all this advertising, getting your customers all excited...and then you cant assist your client? My upgrade is active from to today so is there someway that i can still pre-order this now to avoid any delay later as the consultants where not very helpful in purposing any alternatives?"