NM
Nicolaas M
1 reviews | Active since Mar 2017
27 Sept 2020, 17:48
False advertising
I bought a 1GB data bundle for R19 under Vodacom's 7 day option. It states " red hot offer " , so assume it's a special from Vodacom. It states today , but since it was under the 7 day period , I understood that the special was only for today. Only after you bought the bundle it states that it expires tonight at 23:59. It's really confusing and a way for Vodacom to ***** my money.
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Vodacom's replyOfficial
28 Sept 2020, 08:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2020, 08:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nicolaas M's updateReviewer Update
05 Oct 2020, 11:41As expected nobody from Vodacom contacted me , so now I'm going to lay a charge with ICASA. I'm not going to struggle with this pathetic service.
NM
Nicolaas M's update05 Oct 2020, 11:41
Reviewer Update
As expected nobody from Vodacom contacted me , so now I'm going to lay a charge with ICASA. I'm not going to struggle with this pathetic service.