False Advertising

Vodacom refuses to fix my cellphone. My Sony Xperia Z2 is water damaged. Vodacom advised that this is water 'resistant' phone therefore it got damaged. i proved to the many unskilled personnel that it is in fact a 'waterproof' phone. After they seeing the facts they accused me of not closing the ports therefore it got water damaged just so they have something to cover up. I have booked in my phone a second time at vodacom Lenasia where they advised that this is not the first incident they have had of the similar nature.<br> job number 1 : ***9<br> job number 2 : ***<br> Can a senior manager who is honest and values customer service please contact me as the 'escalations department who contacts me only ask for a job number to escalate and i never hear from them again. I have not had a cell phone for 2 months now but vodacom makes their money so they dont care as the sale is done already. Endless problems with vodacom always, never will i upgrade with them again to be honest as i cant afford the deception and the time taken to do things.