RL
Riaan L

1 reviews | Active since Apr 2012

22 Nov 2015, 10:03

False advertising

I received an sms from Vodacom:Remember to SMS GET to 31118 (FREE SMS) to receive your weekly Recharge and get offers. Offer expires 24/11/2015. Opt out? SMS STOP to 31118.T&Cs apply. [URL Removed]<br> I responded to this and receive this:Recharge with R12 and we'll give you R120 bonus airtime valid for 1 day. Offer expires on 24/11/2015. Opt out of weekly recharge offers? SMS OUT to 31118.T&Cs apply. [URL Removed]<br> I recharged with R12 and did not receive my bonus air time. Called twice regarding this and the next morning the sales consultant Lucky told me that this service was not from Vodacom. He made me hold for 15 min only to tell me that I used this bonus airtime at 12:30 in the morning. I was sleeping and my data was off. Then I had R5 airtime left. He said was used on a **** site that I registered to. Vodacom steel from there customers and lie to them. 15 years with Vodacom and numerous contacts. I will never be with Vodacom again after this last contact expires

0
Replies (1)
Vodacom
Vodacom's reply22 Nov 2015, 11:03
Official
Hello Imprint7,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team

Best regards,