False Advertising

I did email Vodacoms customer care but as usual, zero response!

Issue 1.

I recently took a data contract from ***, that contacted me on behalf of Vodacom. The contract was for 200GB of data for R399.

The sim for the data card was delivered very quickly, however, I made it very clear to be called to arrange for delivery and that never happened. I received the sim, and the account was activated, for number ***. I then quickly noticed that the amount I was going to be billed for was incorrect, R503 excluding after pro-rata!!! Then data given was also pro rata, round about 191GB. I immediately queried this and cancelled this contract as this is not what I signed for. I am not sure if this is now cancelled, I did get a message saying it will be cancelled was not know if it was actioned. I also did not use a single bit of data from that sim, however yesterday R405.64 was still deducted from my account!!!!

This is unacceptable. Can we get this mess sorted immediately and my money refunded soonest!!!! Is this how you implement TCF

Issue 2. I also at the time received another call from *** saying for my mobile number ***, they will be moving me from red plan 1 to red plan2 with no additional cost to me. I was supposed to be emailed all the information so I could have a look at the offering as this was to be in place from 1 April 2025. I never received anything as yet! Given the experience with issue 1 above, I don’t know if I can trust what was said to me as nothing was emailed to me, so I am also questioning this as well.

I trust the 2 issues noted above will be resolved soonest and I would be rightfully refunded. Also, please pass this unsatisfactory experience to the company representing Vodacom, Service levels at Vodacom have sadly decreased tremendously over the last year

Regards,