SM
Shaylan M

1 reviews | Active since Jul 2020

20 Jul 2020, 22:33

False advertising

Very dissapointed, went to the gateway branch to take out a contract for the Y6 for r179 as advertised only to be told they can give me the same phone but for r309 because my credit score is low.1stly i have no problem with my credit score. I qualify for almost every package with other service providers. 2ndly if my credit score is low. Why the hell must i pay r309 for a Y6. When asked if i qualify for anything cheaper the consultant says no. I dont understand the concept of all of that because how can i not qualify for a y5 lite for r99 yet qualify for Y6 for r309.im not sure if the consultant(andrew) **** to make extra commission or yourl are just trying to rip of people with false advertising.

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Replies (1)
Vodacom
Vodacom's reply21 Jul 2020, 07:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team