BvdM
Beverley van der Merwe

1 reviews | Active since Mar 2009

03 Sept 2015, 15:02

FALSE ADVERTISING

I have still had no success with Vodacom. All they have done is come back to me after sending a person onsite and have confirmed that there is absolutely no signal in my immediate area - anecdotal at best.<br> <br> Furthermore they are still unable to provide an update on their commitment last year that they were in the process of putting up a tower which will resolve the issue - they had approved budget well over a year ago and were just in the process of scheduling. This feedback is now seriously questioned.<br> <br> I have been with Vodacom since they started and hold 4 accounts with a significant spend for a household. They confirm there is zero signal in my vicinity and furthermore confirm that it will not be possible to put booster in our estate as this will not solve the problem.<br> <br> I want to know when this will be resolved or I will most certainly be moving all my business to an alternative vendor. It is bad enough that I have to pay Telkom for internet service that I already pay Vodacom for and do not get. <br> It is infuriating to see the TV advert there Vodacom guarantee the best speed - again anecdotal since there is ZERO signal.

0
Replies (1)
Vodacom
Vodacom's reply03 Sept 2015, 16:01
Official
Hello bevvan,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM