1 reviews | Active since Oct 2013
False advertising
good day,<br> <br> i placed an order online with Vodacom for a new cellphone contract on 21/08/2015. all my details were confirmed as i am an existing Vodacom customer. The contract was approved, was also informed that it would take 3-5 working days for it to get delivered and i was called on Monday (24/08/2015) to confirm that the cellphone was going to be delivered on Tuesday (25/08/2015). Come Tuesday, the phone wasnt delivered. I make a follow-up call on Wednesday (26/08/2015. After being transferred from this agent to the other for about 20minutes I was shocked and disappointed to learn that the said phone was OUT OF STOCK and no-one knew when it was going to be available YET they had promised a 3-5 working day delivery and on top of that a Vodacom agent had called to confirm date and time of delivery!!! And when they could not live up to their promise they cant even call to inform me of the changes. I have since cancelled the \new"contract.<br> <br> im very disappointed in Vodacom"
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
