RM
Roy M
1 reviews | Active since Jul 2011
11 Apr 2019, 16:44
False Advertising
Took out a new contract during the month of March for a deal of R199 over 24 months. April was billed R225.99. Not even 1 month old and over 10% increase! How is that possible?????? Apparently it is there annual increase of sorts. How can a few weeks old contract be also affected?
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Replies (2)
Vodacom's replyOfficial
11 Apr 2019, 18:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2019, 18:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Apr 2019, 18:41Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Apr 2019, 18:41
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Kindly note that these changes are stipulated in the terms and conditions of your contract [link below]. Also, notifications regarding the change were communicated in your monthly Bill Pack. For more information on the changes that have taken place, refer to the link inserted below.
https://www.vodacom.co.za/vodacom/terms/contract-terms-and-conditions?cid=ntrn_0_dsgn_6848
https://www.vodacom.co.za/vodacom/terms/pricing-guide/
Regards,
Vodacom Consumer Website Team
Best regards,