pS
pregasan S
1 reviews | Active since Mar 2011
15 Feb 2019, 09:47
false advertising
vodacom direct , I have taken a contract on The Black Friday special for R165 per month as advertised on their online site , but now they are charging me R555.00 I have now logged for disputes with them from January 2019 5 times till now and nothing has been done. What they advertise and what they charge are different . I am very disappointed in their service. and i will make it known to everyone I know i have a screenshot of advert . even if it means me putting it in facebook.
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Replies (3)
Vodacom's replyOfficial
15 Feb 2019, 10:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Feb 2019, 10:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Feb 2019, 12:17Dear Pregasan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply15 Feb 2019, 12:17
Official
Dear Pregasan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
pS
pregasan S's updateReviewer Update
18 Feb 2019, 12:52Thanks to Ashwin Abdurahman from Vodacom. he was a very competent consultant and resolved the problem rapidly. well done.
pS
pregasan S's update18 Feb 2019, 12:52
Reviewer Update
Thanks to Ashwin Abdurahman from Vodacom. he was a very competent consultant and resolved the problem rapidly. well done.