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FARHAAN B
1 reviews | Active since Jul 2016
10 Feb 2019, 22:46
FALSE ADVERTISING
COVERAGE ISSUE NOT SORTED FOR THE PAST 10 YEARS EMPTY PROMISES WHAT REBATES DO YOU GUYS GIVE FALSE ADVERTISING.
DONT GET FOOLISH CONSULTANTS TO CALL BE BACK IF THEY CANNOT SOLVE THE PROBLEM
IN RYNSOORD BENONI
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Replies (2)
Vodacom's replyOfficial
11 Feb 2019, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Feb 2019, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Feb 2019, 11:28 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query was escalated to our Networks Team, and contact was made and feedback provided.
Please see below feedback from our Networks Team:
Dear Vodacom Customer, as per our Radio Planning team, your area has been identified as a poor coverage area due to lack of sites. We have a new tower planned called Rynsoord_East to resolve the problems experienced in the area. We cannot provide a timeframe for completion due to third party involvement. We would like to thank you for your patience in this regard.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query was escalated to our Networks Team, and contact was made and feedback provided.
Please see below feedback from our Networks Team:
Dear Vodacom Customer, as per our Radio Planning team, your area has been identified as a poor coverage area due to lack of sites. We have a new tower planned called Rynsoord_East to resolve the problems experienced in the area. We cannot provide a timeframe for completion due to third party involvement. We would like to thank you for your patience in this regard.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply11 Feb 2019, 11:28
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query was escalated to our Networks Team, and contact was made and feedback provided.
Please see below feedback from our Networks Team:
Dear Vodacom Customer, as per our Radio Planning team, your area has been identified as a poor coverage area due to lack of sites. We have a new tower planned called Rynsoord_East to resolve the problems experienced in the area. We cannot provide a timeframe for completion due to third party involvement. We would like to thank you for your patience in this regard.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate that your query was escalated to our Networks Team, and contact was made and feedback provided.
Please see below feedback from our Networks Team:
Dear Vodacom Customer, as per our Radio Planning team, your area has been identified as a poor coverage area due to lack of sites. We have a new tower planned called Rynsoord_East to resolve the problems experienced in the area. We cannot provide a timeframe for completion due to third party involvement. We would like to thank you for your patience in this regard.
Vodacom Consumer Website Team.
Best regards,