NM
Nithia M
1 reviews | Active since Jan 2012
04 Jan 2019, 11:43
False advertising
I complained abt 2 weeks ago when i bought a prepaid phone for my son from CNA. The advertised special was for the phone to come with 800mbx12months. I was contacted by Vodacom and was told to wait until the 1st for activation...until now there is no data. I was also told that if its not activated they will activate the data. Someone needs to call me urgently to resolve this issue as i am prepared to take the phone back and insist on a refund. This is false advertising...Vodacom sort this out today.
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Vodacom's replyOfficial
04 Jan 2019, 12:41 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2019, 12:41
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jan 2019, 07:31Dear Nithia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,
Vodacom's reply07 Jan 2019, 07:31
Official
Dear Nithia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Best regards,