NM
Nithia M
1 reviews | Active since Jan 2012
21 Dec 2018, 12:53
FALSE ADVERTISING!!!
Vodacom again!!! I bought a Huawei Y5 on promotion from CNA. It was supposed to come with 800mb x 12months. But theres no data. CNA say they dont do the promo Vodacom must sort it out. 135 cant help...sent me to a Vodacom store...they cant help. No one at Vodacon can help thats how useless they are. FALSE ADVERTISING!!! I have a pic of the promo/ad in CNA. SOMEONE AT VODACOM NEEDS TO SORT THIS OUT BEFORE I GIVE THE PHONE TO MY SON.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
21 Dec 2018, 14:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Dec 2018, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Dec 2018, 14:27Dear Nithia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply21 Dec 2018, 14:27
Official
Dear Nithia,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
NM
Nithia M's updateReviewer Update
21 Dec 2018, 14:40Hi as per discussion...it has not yet been resolved. I have loaded airtime and will wait until 1st January as suggested for the data. If the data is not loaded i will make contact again. If it is loaded then the matter will be resolved. Thx.
NM
Nithia M's update21 Dec 2018, 14:40
Reviewer Update
Hi as per discussion...it has not yet been resolved. I have loaded airtime and will wait until 1st January as suggested for the data. If the data is not loaded i will make contact again. If it is loaded then the matter will be resolved. Thx.
NM
Nithia M's updateReviewer Update
02 Jan 2019, 16:48Our per our telephone discussion...the data wad NOT loaded on the 1st...please activate the 800mb x 12 months immediately. I have the promo pics from CNA if required. The query is NOT resolved as previously stated.
NM
Nithia M's update02 Jan 2019, 16:48
Reviewer Update
Our per our telephone discussion...the data wad NOT loaded on the 1st...please activate the 800mb x 12 months immediately. I have the promo pics from CNA if required. The query is NOT resolved as previously stated.