LM
Leago M

1 reviews | Active since Apr 2014

23 Aug 2018, 12:58

False Advertising

I took out a Vodacom contract with Vodacom Online. The device (laptop, router) was delivered last week and I activated it and received 1.19GB pro-rata data of the 2GB.

This morning Vodacom debited my account with R 161.72 which according to the call centre ladies if for the 1.19 GB data plus an activation fee of R 80 plus 15% VAT.

I called Vodacom Online and have been holding for more than an hour to query why I was charged an activation fee because according to the online advertising on your website it states that : Save up to R300 when you buy online with FREE SIM, FREE connection and FREE delivery.

What is the activation fee that I was charged for if there is a FREE connection for taking a contract online?

0
Replies (1)
Vodacom
Vodacom's reply23 Aug 2018, 14:08
Official

Good day Leago,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

Best regards,