VB
Vernon B

1 reviews | Active since Aug 2015

22 Aug 2018, 07:50

False advertising

Hisense F22 advertised at Vodacom with Infrared, this is not the case. Also basically useless phone, even though inexpensive monthly contract, would rather not have the phone with the issues involved. Cannot open banking app and Chrome, need to approve activity on chrome banking on app and not possible. Phone closes app when minimized. Not what I expected, and false advertising with Infrared. Battery drains with no usage and high data usage when phone not in use. Would not recommend buying the phone and would discourage taking the phone even if it was free. Rating service on Vodacom site does not allow rating the phone, would be nice if you could tell other customers about a device before they get a 24 month contract and almost immediately regret it. No link or email address on Vodacom site for complaints, one should have options in voicing your concerns, calling, email or online complaints. So first off, no Infrared?? False advertising, according to me I am only paying R20 a month for this phone, and uggghh, I took two!!! R40 in total, excl top up charges and airtime. Like I said, would not even want it for free. Hate the phone, already have 5 contracts with Vodacom. Let people rate the phone and give feedback on what they are buying, online sales can be *****, but should not be with Vodacom, again, no Infrared???

0
Replies (1)
Vodacom
Vodacom's reply22 Aug 2018, 08:40
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,