KM
Kagisano M

1 reviews | Active since May 2018

16 Aug 2018, 12:13

False Advertising

i app**** for internet router, tablet and laptop on the 6th of August 2018. I was assisted by Johannes Ndlovu who appeared to be helpful in the beginning. He called me on the 10th that i can come collect the tablet and the router, the laptop was still in transit. When I got there, he said that the price for the router has gone back to the original price and that i can't get it on the promotional price, but the other things I can get them on promotion prices. I immediately disputed that cause i qualified for the promotion prices, my application was done and send on the last day. I have then paid for the tablet sim card and took it with me. He told me that the sim card will be activated the following day on the 11tg August. I have made numerous calls to him and the call centre to get the sim activated and to this day is still not done. He send me communication that he is battling with head office to give me the router on the promotional price. I have emails upon emails and still my query has not finalised and is now a week since I app****. I feel that Vodacom doesn't deserve my business at all, if i didn't take the tablet with me i would cancel the enter deal. I have an existing contact with them and i had a few in the past. Going forward, i won't do business with them at all.

0
Replies (1)
Vodacom
Vodacom's reply16 Aug 2018, 12:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,