LW
Lehlohonolo W

1 reviews | Active since May 2016

02 Jul 2018, 19:58

False advertising

I have recently bought my 12 year old son a Vodacom Smart Kicka phone and as per the store Vodacom offers 100MB for 6 months and according to the store the data will be automatically loaded by Vodacom, 2 days went by and nothing, so I called Voda and they said I must sms “New” to 31118 and it will be activated,that was done and still no data, went back to the store again and they gave me a long story...now can someone please sort this out?? His number came with the new phone it is ‭+27 ********** 48‬ but I prefer if you contact me instead of him ( ********** 375)

0
Replies (2)
Vodacom
Vodacom's reply03 Jul 2018, 06:21
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Jul 2018, 13:36
Official

Dear Lehlohonolo

As discussed, this matter has now been resolved.

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,