VW
Val W

1 reviews | Active since Jul 2011

12 Jun 2018, 10:18

False advertising

On 12/05/18 representives from Vodacom were in our area getting people to sign up for Vodacom Fibre with the promise that until fibre became available and was installed, they would supply a free LTE router with 100gig free data every month. I signed up for a 24 month contract with 10mb line and uncapped data. To date, nothing has happened and there is still no fibre in our area. Today I phoned to find out why the promise was not fulfilled, I was told that the contract I signed was for Open Serve and not Vodacom so therefore I was not legible for the free router and data. This is NOT what I was told and as far as I am concerned is FALSE advertising. I instructed the lady to cancel the pending contract

0
Replies (5)
Vodacom
Vodacom's reply12 Jun 2018, 11:50
Official

Dear Customer

Thank you for making us aware of this issue.

We will investigate this matter and make contact with you in due course.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jun 2018, 13:03
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,

VW
Val W's update12 Jun 2018, 13:15
Reviewer Update
Completed how ???????
VW
Val W's update12 Jun 2018, 13:23
Reviewer Update
Well so much for investigating this matter and getting back to me. Your response is “””YOUR ENQUIRY HAS BEEN COMPLETED”””””
Vodacom
Vodacom's reply10 Jul 2018, 06:59
Official

Good day Val,

Our records show the Fibre team has been on contact with you. Should you have any concerns, feel free to call *** or email us at ***.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team

Best regards,