1 reviews | Active since May 2014
FALSE ADVERTISING??
Reveived call from Vodacom to insure my phones that i recently upgraded to - promotion was 2 phones for price of one Huawei PS. Insurance was R50 for both phones. I was told that both phones will be covered but if a claim is presented it will only pay out if the contract sim card was in the phone in question. Upon asking the agent how one sim card can be in 2 phones simultaneously she said that if the phone that is lost or ****** did not have the contract sim that the claim will not be successful. And then offered a premium of R25 for one phone only. She said she has not come across a question like the one i had and could not give me an answer to my question ie: why promote insurance for R50-00 for both phones if one of the pbones would not be covered - how could the sim card be in both phones if you dont know which phone you might have a claim for in the future?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Lorinda,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query has been addressed and feedback was provided.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Lorinda,
We thank you for bringing it to our attention and do apologise for the inconvenience caused.
Your query has been addressed and feedback was provided.
Regards,
Vodacom Consumer Website Team
Best regards,
