false advertising
I did an online upgrade on the 2nd of November 2017. I then received an sms to confirm then a consultant called to confirm and tell me i can expect the Iphone 6 this week. I have not yet received the device. So i call customer care not once but three times. To be told this phone has been discontinued by vodacom and i cannot have the iphone 6. But on the Vodacom online shop this contract with the iphone 6 is still available. I have phoned 6 vodacom stores and they all say they can order an iphone 6 for me it will take 3 to 5 days. What is the trueth? Oh and a manager was supposed to call me back at 11.45am i am still waiting.
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Replies (2)
Vodacom's replyOfficial
10 Nov 2017, 13:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 13:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Nov 2017, 14:16Dear Taryn
As per our telephone discussion, please not the matter is resolved.
Apologies for any inconvenience caused,
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 14:16
Official
Dear Taryn
As per our telephone discussion, please not the matter is resolved.
Apologies for any inconvenience caused,
Regards,
Vodacom Consumer Website Team
Best regards,