1 reviews | Active since Oct 2017
False advertising
Hi I upgraded my contract online yesterday morning at around 8 o clock everything was succesfull and went through and i even got a reference number P38K8G which is saying a call centre agent will be calling you sortly i waited until around 12 yesterday for someone to call me and decided to call 111 by myself to find out what is happening spoke to a lady and sorted everything out and she said to me that ill be getting my new phone the next day which is saterday. On saterday i call 111 again just to find out were the delivery is only to find out that they don’t deliver on saterdays and then the call centre agent said to me i will only get the phone on thuesday so my question is why will vodacom then advertise on the internet upgrade or buy online and get free next day delivery??
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
