1 reviews | Active since Feb 2013
False advertising
I went onto the My Vodacom app last night to buy data. I saw that there were X2 data bundles available for purchase which I though was a bargain. So I chose to buy the 1GB X2 for R149. I tried to buy the data with the debit/credit card option but this option failed on several attempts. So I then went onto my online banking and bought airtime to the value of R149 in order to be able to purchase the 1GB X2 bundle via the app. I selected this bundle and completed the purchase using my airtime of R149. However, after the transaction was completed I only received 1GB data and not 1GB X2. I am extremely upset because Vodacom cannot advertise one thing and then not deliver.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
Good day,
As per our telephonic discussion, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Best regards,
