CB
Christopher B
1 reviews | Active since Jan 2020
10 Mar 2022, 14:40
False advertising!
False advertising! go to their website and choose view all deals. ......A52 with 2 gigs data and 300min, (fantastic deal) click on it and all of a sudden its 500mb and 50min..for the same price. called them yesterday to report and again today.... apparently they are aware of it but the add is still up. if its a technical error that could be rectified immediately. not 2 days.
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Vodacom's replyOfficial
11 Mar 2022, 07:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2022, 07:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Christopher B's updateReviewer Update
11 Mar 2022, 12:55Day 3 and the ads are still running with misleading and false info....anyone can make a mistake but at least rectify it when its brought to your attention! Its on your own website not some third party or in print. just updated the text and the issue is resolved? when I called the customer care the informed me I was not the first person to inform them of the problem.
CB
Christopher B's update11 Mar 2022, 12:55
Reviewer Update
Day 3 and the ads are still running with misleading and false info....anyone can make a mistake but at least rectify it when its brought to your attention! Its on your own website not some third party or in print. just updated the text and the issue is resolved? when I called the customer care the informed me I was not the first person to inform them of the problem.