False advertising

Item: Vodacom
Rating: 1
Author: Ruan C

I was contacted by a Vodacom sales agent about upgrading my existing 2 Vodacom products, to upgrade both to a 24 month contract.

The agent explained the package deal and benefits, AND MADE IT VERY CLEAR THAT THERE WOULD BE A SAVING OF +-R200 PER MONTH IF UPGRADING TO A 24 MONTH PACKAGE.

I proceeded with the upgrade which was scheduled for the 1st of July. Today I received the 2 quotes indicating the new package cost. There is no difference compared to what it cost me before.

I was told by the sales agent the monthly amount would be +-R450 after the upgrade.

The call was made the week of 20-24 June, Please listen to the voice recording and advise.

Like any other customer I expect to get what I was sold. This not the way to do business.

regards Ruan

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Jul 2022, 13:55

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply01 Jul 2022, 13:55

Official

Ruan C's updateReviewer Update

08 Jul 2022, 13:09

Thank you Vodacom for sorting this out. The issue was attended to quickly, and resolved in a very professional manner.

Ruan C's update08 Jul 2022, 13:09

Reviewer Update

Thank you Vodacom for sorting this out. The issue was attended to quickly, and resolved in a very professional manner.

Ruan C's updateReviewer Update

14 Jul 2022, 14:22

Hi Vodacom

I was contact by a senior representative who assured me that this would be sorted out, and the amount agreed to me over the phone would be credited to my account.

I received my latest invoice today. No change, exactly the same.

Please advise?

Ruan C's update14 Jul 2022, 14:22

Reviewer Update