False advertising

I purchased a Apple Watch series 5 cellular on 22 May 2020. I contacted a Vodacom store to assist with activation of my e-sim which was done. I have tried Everyday to activate the the e-sim on the device without any success. I have to Spoken to several Vodacom Stores and the Istore and logged a ticket with their technical support . I was informed yesterday that the Service is not available. Vodacom advertises the services on their website and promotional emails. The is a clear act of false advertising. Why does Vodacom sell products they are unable to support the services. Nonexistent business ethics.