AS
Aarif S

1 reviews | Active since Oct 2013

11 Aug 2017, 15:46

FALSE ADVERTISING

<p>HI..</p> <p>I recently upgraded my contract via the online website.</p> <p>To be precise it was upgraded on the 09/08/17 (online).I received a confirmation letter regarding my upgrade.Generally its the next day delivery.</p> <p>I phoned Today ( 11/08/17 ) regarding the delivery status only to be told the offer is no longer availble and that my upgrade has been cancelled with ABSOLUTLEY NO COMMUNICATION TO ME.</p> <p>HOW is this no longer available as as I write this the deal is being advertised ONLINE and it IS in the August Vodacom Brochure which was just release on the 6-7 /08/17.that is a few days ago</p> <p> </p> <p>WHAT GAMES IS VODACOM PLAYING WITH US CUSTOMERS.</p> <p> </p> <p>THE DEAL WAS THE HUAWEI P10 FOR R549.PM FOR 24 MONTHS WHICH INCLUDED A NOTHER PHONE WHICH IS HUAWEI P8 LITE. AND A FREE R55 CONTRACT PER MONTH AND AN EDUCATION VOUCHER WORTH R10000</p> <p> </p> <p>REGARDS</p> <p>AARIF</p> <p> ********** 022</p> <p> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply12 Aug 2017, 07:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply21 Aug 2017, 13:48
Official

Dear Aarif

Kindly be advised that feedback has been provided.

Regards,

RJ