1 reviews | Active since Aug 2017

01 Aug 2017, 19:50

False advertising

<p>Upgraded to a july 2017 deal which gives you two samsung galaxy grand prime + deal includes additional number contract aswel as a *16gig memcard* WHICH WAS NOT INCLUDED IN ANY OF THE BOXES i had contacted the warehouse after i had got the number for them from the branch to find out where it is, they then gave me a stock code i had to submit to the branch where they would order the card at no expenc with no succes the branch came back today *we are sorry but those memory cards have been discontinued and we won't be able to help* before this they first showed me an email which confirms that they had a print error in their booklet about the deal ,what am i to do it is not about the card why else would i have taken the deal but do not when you know that u can not keep up to your promise give false hope and have people running around.</p>

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Replies (2)
Vodacom
Vodacom's reply02 Aug 2017, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Aug 2017, 14:33
Official


Good day

Service Request has been closed as the subscriber was not available. Please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

Kind Regards,

LA
Vodacom Consumer Website Team