DV
Dominique V

1 reviews | Active since May 2013

01 Jul 2017, 09:38

False advertising

<p>Hi, 3 months ago my girlfriend and I went to renew our contracts at Vodacom in the Glen shopping mall. She chose the Samsung A5 2017 and I wanted the Huawei p9 lite, the Samsung came with 10 gigs free so I asked the consultant if I also got 10 gigs with the Huawei otherwise I'd rather take the Samsung too, she said my Huawei comes with the 10 gigs too so I went ahead. The new month came and I got 5gigs, I called and asked about the other 5 gigs and the gentleman said I get 5 this month and 5 the next, I was happy. The next month came and around the 10th of the month I ran out of data, I checked and it took all my airtime thinking it was data I was using, called Vodacom and they apologized saying they will add it next month which is now July, its the 1st of July and again I only got my airtime. Why was I told I get 10 gigs when I was willing to change my phone in the beginning is not right. </p>

0
Replies (3)
Vodacom
Vodacom's reply01 Jul 2017, 10:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply03 Jul 2017, 09:27
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Best regards,

DV
Dominique V's update04 Jul 2017, 16:59
Reviewer Update

Thank you so much for all your help