1 reviews | Active since Jun 2017

20 Jun 2017, 08:15

False advertising

<p>I got a router from vodacom 10G for 199 but when i got the bill it was 461 so i calledvodacom and they said its 5G at Night and 5G at day but vodacom called us with this deal and when we called vodacom they said its what i get but when they called us its was a different story. Vodacom called us we didnt call them. They bul**** us into this deal </p>

0
Replies (9)
Vodacom
Vodacom's reply20 Jun 2017, 09:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update20 Jun 2017, 10:43
Reviewer Update

All i want is enough data for the month at a a good price because i use a lot of data thats why vodacom offered me this router just make it 10G anytime and not 5 in the day and 5 at night just 10G anytime and i will happy

's update21 Jun 2017, 07:42
Reviewer Update

i waited yesterday for ur call but u didnt phone the 2d time after u phoned the first time because u must phone my friend because the contract is on his name we waited and waited but nothing. There is absolutely no after sale customer care

's update22 Jun 2017, 12:42
Reviewer Update

i wanna cancel my cellphone contract we going to another service provider im not happy with vodacom. Can someone please help me

's update23 Jun 2017, 12:17
Reviewer Update

ok but the courier is coming to fetch the modem today we are sending it back because we are not happy so arranged with vodacom to collect the modem today so we are not happy with the service from vodacom and will not be using the modem sending it back

's update26 Jun 2017, 13:05
Reviewer Update

Problem still not solved. I went to the store and took out a data contract 10G and now my bill is 1400 and i want to know if it is pro rata or what is going on. A guy phone me last week and said he will reduce my bill but he never did. I wanna cancel my contracts at vodacom because because i get now customer service and vodacom dont live up to there commitments. They came and fetch the router but i still have the nr and bill on my account. And why is my bill R 1300 for what reason? Please help

's update30 Jun 2017, 10:27
Reviewer Update

Can someone please assist me

Vodacom
Vodacom's reply13 Jul 2017, 15:26
Official

Dear Michael Leeuwendaal,

Thank you for your patience.

Final feedback has been sent to you via SMS.

Regards,

UW

's update19 Jul 2017, 14:03
Reviewer Update

i logged another call can i please get some feedback? Reference Nr 1- ********** **********