ML
Michael L

1 reviews | Active since Jun 2017

19 Jun 2017, 08:56

False advertising

<p>My friend got me a vodacom router on his name and vodacom said its 199 per month for 10G but my router doesnt wanna work during the day so we called and they told me that i have 5G in the day and 5G at night. But when we got the bill it was R461 and when we call they told us to pay that but vodacom phoned us with this deal and the call was recorded and vodacom told my friend on the phone the first time they called that it was R199 for 10G anytime but when we got the router the bill came and it was R461 and vodacom ******* us in to this deal. Worst service ever they are bullies </p>

0
Replies (3)
Vodacom
Vodacom's reply19 Jun 2017, 09:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

ML
Michael L's update19 Jun 2017, 12:34
Reviewer Update

Thank Yu because this is unacceptable and vodacom called us we didnt call them for this product they called us

Vodacom
Vodacom's reply21 Jun 2017, 15:46
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team