False advertising

<p>This terrible ordeal started when Mondo Mobile(Vodacoms sales department) phoned me on the 24th of March 2017. The lady offered me a renewal of my contract wich entailed more data and minutes for the same price. I informed her over and over again that I still want to upgrade as I was due for an upgrade and she told me it is fine I can still upgrade my handset, I agreed to the renewal as I was told under false advertising that I can still upgrade my handset if I agree to this deal. When I tried to upgrade a week later they informed me that I'm only due for an upgrade December 2018 as they did a non-device upgrade on my contract. I immediately phoned Mondo mobile to lodge a complaint as I want this non-device upgrade reversed. They phoned me on the 11th of May to tell me that they listened to the phonecall that was made to me on the 24th of March and it was in my favour. They said they will reverse the non-device upgrade, they added that it will take 10 working days. I gave them a entire month of May to do this reversal and nothing was done. After numerous phonecalls to vodacom and every consultant telling me something different, IT STILL HAS NOT BEEN REVERSED. I'm hopeless and tired. I have lost all my faith in Vodacom. </p>