1 reviews | Active since Sept 2015
False Advertising
<p>On the 29th May 2017 I registered on the website to upgrade my phone.</p> <p>As per the website it shows "FREE NEXT DAY DELIVERY" it is 4 days later and still no phone has been delivered. When calling the call centre I was advised that the order number was not sent to the warehouse and that an email will be sent to escalate matter, to date no one has gotten back to me. I will not recommend anyone of my family members to join Vodacom and neither will I be renewing this contract after the service I have received!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the inconvenience caused in this regard.
We have escalated this issue to the Sales Support Team for further assistance and feedback.
Regards
Roderique Lategan
Dear Customer
The Sales Support Team attempted to contact you at different times on the contact numbers and could not reach you. You may contact their office at ***4.
Regards
RL
Dear Customer
The Sales Support Team attempted to contact you at different times on the contact numbers and could not reach you. You may contact their office at ***4.
Regards
RL