IL
Ingrid L

1 reviews | Active since May 2017

30 May 2017, 16:36

False advertising

<p>Done an online upgrade. Consultant tells me nxt day delivery only applies if living in Gauteng. Website states nxt day delivery in all major cities - and Cape Town is not one????!!!! After 3 working days(still have not received an order no. to confirm upgrade) I spent 20 minutes being transferred to different consultants and different call centres. I then had to call courier company myself to track my phone. Really false advertising to consumers and really pathetic service.</p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply31 May 2017, 07:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team