BT
Barry T

1 reviews | Active since Apr 2022

22 Feb 2023, 15:56

False Advertising !!

Vodacom has upsetted me very badly,i started a contract with them a while ago for an uncapped LTE router,i recieved a message on my router saying that it will be capped soon...

However nowhere in the contract says that you only get 600Gb of data per month then you get capped.This is absolutely false advertising.I went in to my vodacom shop in town then one of the people working there informed me no LTE router is uncapped actually,how many people do know of this ?If a contract says uncapped that is what i am suppose to pay for.I am highly disguisted with vodacom ,i am planning on canceling my contract with them.Me and my family all play games online stream shows online download our games etc.600gb will not be enough for me.

0
Replies (1)
Vodacom
Vodacom's reply23 Feb 2023, 07:32
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team