JB
Johan B

1 reviews | Active since May 2017

11 May 2017, 09:39

False advertising!

<p>I ORDERED A SAMSUNG S8 PLUS ONLINE ON TUESDAY 9 MAY 2017. THE VODACOM WEBSITE INDICATES "FREE NEXT DAY DELIVERY". SO I ASSUMED I WILL BE GETTING MY PHONE ON THE WEDNESDAY 10 MAY 2017 WHICH I DID NOT. I PHONED VODACOM ONLINE NOW TO GET INFO ON MY ORDER AND ASKED WHY THE WEBSITE SAYS NEXT DAY DELIVERY AND THE RESPONSE I RECEIVED WAS "I DONT KNOW". THIS IS TRULY UNACCEPTABLE. THE CALL CENTRE AGENT THEN GAVE ME RAM COURIERS CONTACT DETAILS WITH A WAYBILL NUMBER SO I PROCEEDED TO PHONE THEM. RAM TOLD ME THAT THE PHONE WILL ONLY BE DELIVERED ON FRIDAY 12 MAY 2017. SO VODACOM LIES TO ALL THEIR CUSTOMERS ABOUT NEXT DAY DELIVERY! I HAVE 3 CONTRACTS WITH VODACOM AND I AM EXTREMELY TEMPTED TO MOVE MY BUSINESS TO ANOTHER NETWORK WHO CAN LIVE UP TO THEIR ADVERTISING. THIS IS ALSO NOT THE 1ST TIME I AM EXPERIENCING THE SAME PROBLEM WITH VODACOM. I WILL NOT SUGGEST ANYONE USE VODACOM AS A NETWORK PROVIDER AS THE SERVICE DELIVERY AND PRODUCT KNOWLEDGE OF THE STAFF IS ****NDOUS.</p>

0
Replies (2)
Vodacom
Vodacom's reply11 May 2017, 10:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

JB
Johan B's update11 May 2017, 11:15
Reviewer Update

all vodacom replies are exactly the same. it is as if it is copied and pasted...