1 reviews | Active since May 2017
False advertising!
<p>I ORDERED A SAMSUNG S8 PLUS ONLINE ON TUESDAY 9 MAY 2017. THE VODACOM WEBSITE INDICATES "FREE NEXT DAY DELIVERY". SO I ASSUMED I WILL BE GETTING MY PHONE ON THE WEDNESDAY 10 MAY 2017 WHICH I DID NOT. I PHONED VODACOM ONLINE NOW TO GET INFO ON MY ORDER AND ASKED WHY THE WEBSITE SAYS NEXT DAY DELIVERY AND THE RESPONSE I RECEIVED WAS "I DONT KNOW". THIS IS TRULY UNACCEPTABLE. THE CALL CENTRE AGENT THEN GAVE ME RAM COURIERS CONTACT DETAILS WITH A WAYBILL NUMBER SO I PROCEEDED TO PHONE THEM. RAM TOLD ME THAT THE PHONE WILL ONLY BE DELIVERED ON FRIDAY 12 MAY 2017. SO VODACOM LIES TO ALL THEIR CUSTOMERS ABOUT NEXT DAY DELIVERY! I HAVE 3 CONTRACTS WITH VODACOM AND I AM EXTREMELY TEMPTED TO MOVE MY BUSINESS TO ANOTHER NETWORK WHO CAN LIVE UP TO THEIR ADVERTISING. THIS IS ALSO NOT THE 1ST TIME I AM EXPERIENCING THE SAME PROBLEM WITH VODACOM. I WILL NOT SUGGEST ANYONE USE VODACOM AS A NETWORK PROVIDER AS THE SERVICE DELIVERY AND PRODUCT KNOWLEDGE OF THE STAFF IS ****NDOUS.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
all vodacom replies are exactly the same. it is as if it is copied and pasted...
all vodacom replies are exactly the same. it is as if it is copied and pasted...
