MP
Maritsa P

1 reviews | Active since Dec 2016

12 Apr 2017, 14:48

False Advertising ?

<p>Lets Talk April 2017, is all about false advertising, Upgrade and stand a chance to win a Jaquar F-Pace and collect a Rugby Jersey. On 2/4/2017 I signed and paid for the upgraded contract and handset, to be congratulated by the consultant saying I have been entered for a competition and must claim for my Rugby Jersey, he explained that I would receive an SMS. On Monday 10/4/2017 I phoned the consultant advising no SMS has been received, he was confused and gave me a number ********** 612 to no avail. On 12/4/2017 I visited the store again, confusion still reigned, I was then sent off to phone the call centre. After holding for 28:35 minutes and having the consultant giving me his interpretation of how he thinks the competition and claiming the jersey I decided it was a lost cause, I was however also given a number ********** 385 but no answer. FALSE ADVERTISING to consumers hoaxed into claiming or winning something, upgrading and paying more for contracts. Ironically no one never hears about these so called winners. No pot of gold at the end of this rainbow.</p>

0
Replies (1)
Vodacom
Vodacom's reply12 Apr 2017, 15:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,