VB
Val-Mary Biljohn

1 reviews | Active since Jan 2019

05 May 2021, 19:58

False advertising

I upgraded to a data contract of 30GB anytime data + 30GB promotional anytime data, 30GB night owl + 10GB video ticket. When I checked my vodacom app on the 1st of April I noticed that I only received 30GB anytime data and 60GB night owl. I went to the store to query it and was advised my vodacom app is faulty and that they system is showing that I received 60GB anytime data. I decided to let it slide as I was still using the data. But on the 1st of May I noticed the same thing and that the wrong package was activated or that I'm just being ****med. I logged a complaint on Facebook and was told by a vodacom agent that my 60GB consists out of my 30GB anytime 20GB night owl and 10GB video ticket. I mean this is not what I signed up for and I am not a happy customer now. The consultants at the store is not helpful at all they just want to get customers with queries out of the store. I want this resolved ASAP.

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Replies (1)
Vodacom
Vodacom's reply06 May 2021, 07:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team