OW
Odette W

1 reviews | Active since May 2015

21 Nov 2022, 05:37

False advertising

We are customer at Vodacom since 1997. Continuously. No binding legal contract. As i was promised a false promotion.

On 29 Sep I was promised the following during a upgrade.

A13 Samsung, R130 airtime per monthx24 AND 2 Gig of data for 24 month's for R200 per month.

I the consultant informed me that the 20 gig promotional will kick off the 2 gig so in November if we don't get the 2 gig i must contact Vodacom for them to just add it.

The 2 gig was not added.

When phoning Vodacom they keep on telling me i am on Red Flexi R130 their is no 2 gig of data.

I am requesting that the voice recording be listened to. As i agreed to the contract terms based on what she gave to me.

I request that we receive the 2 gig of data for each phone free of charge as was promised to me.

0
Replies (2)
Vodacom
Vodacom's reply21 Nov 2022, 07:16
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
OW
Odette W's update21 Nov 2022, 12:01
Reviewer Update
Marlon

You rock !!! Excellent service received. Problem sorted 😃