AK
Andre K
1 reviews | Active since Apr 2021
28 Oct 2021, 08:58
False advertising
I bought a 5gig data bundle for 7 days. After payment went through, i received a 4 gig bundle for 30 days which i incorrect. I tried chatting to them online, but they take roughly 20min to reply (if they reply). I then phoned them to ask what is going on with this, and the lady keeps telling me that because i bought it close to the end of the month, i will get the other 1gig on the 1ste (start of the next month). this does not make sense in anyway or form. payed for a specific product, and received something completely different. It like buying a porche and they give you a hilux.
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Replies (1)Vodacom's replyOfficial
28 Oct 2021, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2021, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
