AH
Alicia H

1 reviews | Active since Sept 2017

29 Sept 2017, 10:28

False adverti*****t, Misleading clients and shocking service.

Bought a Huawei phone in August with a promotion. My Huawei screen chipped and when I took it in to get it fixed Vodacom told me that they will not fix the phone and it is not included with the promotion. I waited a week to get my phone back to take it to someone to get it repaired. I am really disgusted at this cause I have been a loyal customer for the last 25 years. And this is how they treat their customers. Be aware of their misleading marketing tactics.

0
Replies (2)
Vodacom
Vodacom's reply29 Sept 2017, 11:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Sept 2017, 12:13
Official


Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team