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Lynette B

1 reviews | Active since Dec 2018

31 Dec 2018, 21:47

False adverti*****t

I am so sick and tired of purchasing airtime from vodacom. I pat for 500mb for R63 and then you decide to give me 250mb peak time and 250mb between 12am and 5am. I sleep then. You don't specify. Its happened twice now and them all you people tell me is I selected that option. Yes, I did but you don't specify. . And you don't care to help at all.

0
Replies (2)
Vodacom
Vodacom's reply02 Jan 2019, 09:11
Official
Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply02 Jan 2019, 14:12
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Please be advised that before you confirm the purchase it states that you will get a certain amount of data free for night owl use.

Regards,

Vodacom Consumer Website Team

Best regards,