1 reviews | Active since Oct 2016

03 Oct 2016, 18:32

false adverti*****t or incorrect billing

<p>i was consulted by vodacom consultant for an upgrade and i updraded my number ********** 272 to a new contract . The contract that i took was the 'u choose flexi 200" where there was special of 589.pm where you receive a sumsung galaxy s 7 and samsung galaxy Tab 3 free. I have seen the advert and also the consultant explained the same and she further confirmed the amount to pay every month, to my suprise an amount of R2242.00 was deducted on the account. i phoned the call centre on saturday 1 october from 8am until 11:45 with no assistance but being put from pillar to post. i will aprreciate this amount to be reversed and the correct bill of 589 be deducted. the upgrade section confirmed my correct upgrade but fail to explain de billing and i struggle with almost 10 different consultants thats pathetic . i need this money</p>

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Replies (1)
Vodacom
Vodacom's reply04 Oct 2016, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team