KN
Kgomotso N

1 reviews | Active since Jun 2014

17 Mar 2017, 12:37

False Adverti*****t

<p>I bought a Samsung Z2 in December at Vodacom cell number ********** 832 with a promotion of R500 air time valid for five days.</p> <p>I was told to qualify for that promotion I had to use their sim card which was bought with the phone. Ive been using the same number till this day.</p> <p> Till this day I have not received the promised air time. When I called the contact centre to ask about the R500 air time, I was advised to activate it with a R29 air time. Ive been buying R29 air time and still have not received that R500 air time.</p> <p> </p> <p>Why make people buy your goods with false adverti*****t?</p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply17 Mar 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Mar 2017, 14:04
Official

The reported instance has reviewed and addressed.

Please refer to our recent consultation.

Warmest regards

Elroy