FALS INFORMATION AND ****************

I went to Vodacom Westgate to upgrade my Cell phone and was helped by Tyrrell Cameron, he presented me with a special which I accepted.

The special that was presented was for a Samsung S21 5G with a Samsung Active 2 Watch for the price of R698 incl. vat over 36 months, I asked Tyrrell what would it work out if I took another Samsung active 2 Watch and I was told that it will be R100 incl. vat extra. The total amount we worked out for the 2 watches and the phone was R798, which I accepted.

That same day, Tyrell couldn't get the contract printed, and said that i should sign a different one and would speak to their Head office to fix the problem on their system.

I received my invoice and was horrified that I was being over charged for the upgrade that I did. I also went back to speak to Tyrell 2 Months ago, he did log a query with billing, but nothing has been resolved since today. I also asked for the contract that was signed by me and they could find it.

The upgrade on the phone and watch comes up to R817.27 incl. (R119.27 more than agreed on) The extra active 2 watch came to R147.20 (R47.20 more than agreed on)

This was now the 3rd month and I'm still being over charge and if I call Vodacom no one is able to help me sort this out.

I've been with Vodacom for 18 years and this is wat you get for being a good and loyal client.