FALS ADVERTISING

A vodacom agent phoned me. Said i have been paying a very high call rate for a year and vodacom will reduce my install ment and add R210 to my airtime every month, as a gift for paying wrong for so long. I told her nothing in life is free. I had a call like this a few months back. Vodacom offered a FREE 10gig data sim. I battled to get that instalments off my acc for 4 months. I dont want to battle again with lies. We argued for lime 10 min before i said ok fine so for record purposes you will add R210 and reduce my installment on 2 phone contracts. She said yes that is correct mam! Wel wel wel... i was right. Got another call from a different agent yesterday offering me the same. I said i already got it on tuesday. She said oh i see the instalmet has increased with almost 200 per contract.

WHY IS VODACOM AGENTS ALLOWED TO LIE TO CUSTOMERS EVEN THOUGH THE CALLS ARE RECORDED? AND WHEN YOU ASK THAT THAT RECORDING BE AVAILABLE FOR THE PURPOSE OF THE ARGUMENT THEY SAY OH WE CAN NOT REALY DO ANYTHING ABOUT THAT AGENT BUT WE CAN REMOVE THE SUBSCRIPTION? WHICH TAKES A FEW MONTHS AND ALOT OF ARGUMENTS OVER THE PHONE???