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Maritsa R

1 reviews | Active since Sept 2014

03 Oct 2019, 08:06

Fals Advertising

I was due for an upgrade with Vodacom recently. So upgraded to the iPhone 11, select the colour red as accoding to there website they have it in stock.(have a screenshot of this as well) Having to wait more than a week for them to phone me to confirm the order, I'm told that they do not have red in stock. I have to choose another colour. But by choosing another colour I have to wait another 5 working days for delivery. This is not what I wanted, how do they give service to customer's if they falsely advertise?

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Replies (2)
Vodacom
Vodacom's reply03 Oct 2019, 09:08
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Tea
Vodacom
Vodacom's reply21 Oct 2019, 09:00
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
As per our discussion, your query has now been resolved.
 
Regards
 
Consumer Website Team