SZ
Stella Z

1 reviews | Active since Oct 2015

10 Jan 2023, 09:54

Falls selling

I took a contract phone 5 days ago, I told the sales agent clearly that I don't want open line but prepaid because I'm buying this phone for my daughter and she said I can change it back to pre paid immediately after getting the phone and went as far as giving me steps to follow. But to my surprise today when I call in I can't change it before 3 months.... I'm extremely ****ed and unfortunately should my daughter exceed the data allocated and start using over that I will not pay for it because I clearly stated you can listen to the recording that I want a prepaid line. The agent name is Bongeka, cinthia kheswa if she gave me the correct name

0
Replies (1)
Vodacom
Vodacom's reply10 Jan 2023, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team