AB
Andries B

1 reviews | Active since Jan 2018

05 Jan 2018, 17:48

Falls advertising and misleading customers

I just want to explain what happened to me at Vodacom in Canal Walk(mega store?) I app**** for a tablet contract on 15.12.2017 - got approved and ...... looked on the system and said there is stock and she is ordering it on the same day - it will take 3-4 working days I have been calling e ery day since and I drove from Mamesbury to Canal Walk for none of my calls gets returned, neither any communication from Vodacom On the 4.1.2018 I was adciswd that there is no stock and it is discontinued but again I was promissed a call to discuss same package with replacement product but still nothing Imaam abbas is ignoring my calls, not following up after I was assured there was stock, absolutely no communication I expect what I aigned for or a better product cor the same price ... I cannot afford a more expensive contract and I feel it is falls adcertising and misleading customers Vodacom should keep up there word and honour my sigend contract

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Replies (2)
Vodacom
Vodacom's reply06 Jan 2018, 09:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jan 2018, 14:54
Official

Dear Andries

As discussed feedback has been provided to you.

Have a pleasant day further!

Regards,

RJ